Computer hardware and server support for sports and concert venue

CASE STUDY

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Situation

ASM Global was looking for computer hardware and server support in the newly built Avenir Centre, an 8,800-seat indoor multi sports arena in Moncton. Through their parent company’s existing relationships, they already had support for the high-end network and internet equipment, but that relationship did not cover server, computers, user management or helpdesk support. They needed local help to support their day-to-day IT needs for their 25+ employees.

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Experience in...

  • Ticketmaster
    QVM POS
    Microsoft 365
    (Office, Mail, etc.)

  • Remote Backups 

  • Disaster Recovery 

  • Partnering with other IT service providers

  • Multi location issues

More Services >

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Solution

Southampton worked with ASM Global to understand their needs and ultimately developed a unique managed services agreement, supporting and managing all administrative IT needs for the Moncton location.

 

Some of the specific services included:

  • Connectivity from the network / internet equipment to all the computers (server and workstations) onsite.

  • Provided them with an internal network with proper connectivity and security to connect computers together.

  • Installed and shared printers

  • Setup secure folder structure for different roles within the company

  • Manage users on their network.

  • Tied server into their VPN / Router

  • Server backups and disaster recoveries for POS system

  • Desktop support.

  • Antivirus, monitoring, asset review, asset management

  • Regular maintenance and proactive patching keep software up-to-date and secure.

  • Asset reviews and computer cycling

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Results

Helpdesk means they have access to unlimited IT support services so anyone can reach out with issues for quick resolution; essentially, a local IT department without the employee overhead and management of an internal one. This proactive approach resulted in lessening the number of issues on a daily basis and quicker response to those issues that did occur.

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“We deal with a lot of big names in the business we are in and have many partners we rely on to help us deliver world-class entertainment. We count Southampton Computers as one of those trusted allies. We know we can count on them any time if there is ever an issue.”

Dave Saldanha

Assistant General Manager at The Avenir Centre