Computer hardware and server support for sports and concert venue
CASE STUDY
Situation
A national facility management company was looking for local computer hardware and server support in the newly built arena, an 8,800-seat indoor multi sports arena. Through their parent company’s existing relationships, they already had support for the high-end network and internet equipment, but that relationship did not cover server, computers, user management or helpdesk support. They needed local help to support their day-to-day IT needs for their 25+ employees.
Experience in...
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Ticketmaster
QVM POS
Microsoft 365
(Office, Mail, etc.) -
Remote Backups
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Disaster Recovery
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Partnering with other IT service providers
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Multi location issues
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Solution
Southampton worked with this facility management company to understand their needs and ultimately developed a unique managed services agreement, supporting and managing all administrative IT needs for the Moncton location.
Some of the specific services included:
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Connectivity from the network / internet equipment to all the computers (server and workstations) onsite.
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Provided them with an internal network with proper connectivity and security to connect computers together.
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Installed and shared printers
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Setup secure folder structure for different roles within the company
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Manage users on their network.
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Tied server into their VPN / Router
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Server backups and disaster recoveries for POS system
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Desktop support.
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Antivirus, monitoring, asset review, asset management
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Regular maintenance and proactive patching keep software up-to-date and secure.
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Asset reviews and computer cycling
Results
Helpdesk means they have access to unlimited IT support services so anyone can reach out with issues for quick resolution; essentially, a local IT department without the employee overhead and management of an internal one. This proactive approach resulted in lessening the number of issues on a daily basis and quicker response to those issues that did occur.
